Privacy Policy

Effective Date: April 17, 2025
Last Updated: April 17, 2025

Neurotoned LLC ("Neurotoned", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at https://www.neurotoned.com, use our services, or interact with us online or offline.

By accessing or using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following categories of personal and non-personal information:

A. Information You Provide Voluntarily

Contact Details: Full name, email address, phone number, and physical address.
Account Information: Username, password, and account preferences.
Payment Information: Credit/debit card numbers, billing address (processed securely via third-party payment processors—we do not store full card details).
User Content: Messages, comments, testimonials, emails, survey responses, and other interactions.

B. Information Collected Automatically

Device and Usage Data: IP address, browser type, operating system, referring URLs, page views, time spent on pages, and access times.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to track user behavior and improve your experience.

C. Information from Third Parties

We may collect information about you from third-party sources such as advertising networks, analytics providers, and social media platforms if you interact with our ads or social accounts.

2. How We Use Your Information

We use your information to:

Provide, personalize, and improve our website, services, and customer experience.
Process transactions and manage subscriptions.
Send important service updates, confirmations, and administrative messages.
Respond to inquiries, support requests, or feedback.
Analyze usage trends and optimize marketing performance.
Prevent fraud, enforce our terms, and ensure the security of our services.
Comply with legal obligations and regulatory requirements.

3. Sharing Your Information

We may share your information with:

Service Providers and Data Processors: For payment processing, website hosting, analytics, email delivery, and customer service support. These providers act as data processors on our behalf and are contractually obligated to handle your information securely and in compliance with relevant data protection laws.
Legal and Safety Purposes: If required by law or necessary to protect our legal rights or the safety of users.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition.
Consent-Based Sharing: If you authorize us to share your information in other ways.

We do not sell your personal information.

4. Lawful Basis for Processing Personal Data (for EU/UK Users)

We process your personal data under the following lawful bases, as defined by the GDPR:

Consent: When you give us clear permission to process your data (e.g., for newsletters).
Contractual Necessity: To provide a product or service you requested (e.g., account creation or order fulfillment).
Legal Obligation: To comply with laws or legal proceedings (e.g., tax records).
Legitimate Interests: To improve services, prevent fraud, and analyze trends, so long as these interests are not overridden by your data rights.

5. Your Rights and Choices

A. General Rights (All Users)

Access and receive a copy of your personal information.
Update or correct inaccuracies.
Request deletion of your data (subject to limitations).
Object to or restrict certain types of processing.
Withdraw consent at any time, where applicable.

B. California Residents (CCPA/CPRA)

If you reside in California, you have the right to:

Know what categories of personal data we collect and how it's used.
Request access to your data.
Request deletion of your data.
Opt out of the sale of your data (we do not sell personal information).
Not face discrimination for exercising your rights.

C. Canadian Residents (PIPEDA)

If you are a Canadian resident, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent to the use of your data, subject to legal or contractual restrictions.

To exercise any of these rights, email us at: [email protected]

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online service is 100% secure, so we encourage you to take precautions, such as using strong passwords and not sharing login credentials.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. International Data Transfers

If you are located outside of the United States, please note that your information will be transferred to, processed, and stored in the United States. These transfers are made with appropriate safeguards in place to ensure adequate data protection.

10. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the “Last Updated” date at the top. Material changes may be accompanied by an additional notice.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your information, please contact:

Neurotoned LLC
Email: [email protected]
Website: https://www.neurotoned.com